We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and satisfactory experience for clients using our services. This role requires solid communication skills, problem-solving ability, and a commitment to delivering excellent customer support.
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
- Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
- Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
- Keep up to date with product updates, services, and promotions to offer accurate information to customers.
Requirements
- Bachelor's Degree
- 1-3 years of customer service experience in the transportation, mobility, e-commerce, logistic or supply-chain industry
- Excellent written and verbal communication, presentation, and interpersonal skills
- Strong sense of initiative and customer service orientation
- Ability to adapt and achieve targets in a dynamic, fast-paced working environment
- Experience with the online marketplace is desirable
- Ideally a keen interest in the Ride-hailing industry