Customer Service Executive

Company: PMS CLUBLocation: Calicut, KeralaEmployment Type: Full-timeDepartment: Customer Service / Operations

About PMS CLUB

PMS CLUB is a professional mediator network-driven digital real estate platform connecting property owners, buyers, sellers, tenants, investors, developers, and professional real estate mediators through a structured and transparent ecosystem.

We are looking for a Customer Service Executive to join our growing team and manage customer enquiries and communication related to our real estate services.

Job Responsibilities

- Handle incoming calls, WhatsApp enquiries, and customer queries professionally.
- Understand customer requirements related to buying, selling, renting, and property enquiries.
- Provide accurate information about available properties and services.
- Coordinate with customers, property owners, brokers, and internal team members.
- Schedule and coordinate property site visits.
- Follow up with leads and maintain regular communication until the enquiry is resolved.
- Update customer and lead information in CRM/records.
- Forward qualified leads to the appropriate sales/business development team.
- Maintain proper records of calls, enquiries, follow-ups, and customer status.
- Handle customer complaints and coordinate with the relevant team for resolution.
- Support the team in converting enquiries into genuine property leads.
- Maintain a professional and customer-friendly approach in all communications.

Requirements
- Minimum qualification: Plus Two / Degree.
- Freshers can apply; experience in customer service, telecalling, real estate, sales,



or hospitality will be an advantage.
- Valuable communication skills in Malayalam and English.
- Basic knowledge of WhatsApp, Google Workspace, CRM, and computer applications.
- Good telephone etiquette and interpersonal skills.
- Ability to handle multiple enquiries and follow-ups.
- Positive attitude and willingness to learn.
- Ability to work as part of a team.
- Candidates who are interested in real estate and customer relationship management are preferred.

Key Skills
- Customer Service
- Communication Skills
- Telecalling
- Lead Follow-up
- Customer Relationship Management
- Problem Solving
- Time Management
- Team Coordination
- Basic Computer Skills
- Real Estate Enquiry Handling

Performance Expectations The selected candidate will be expected to:
- Respond to customer enquiries promptly.
- Maintain accurate customer and lead records.
- Ensure timely follow-ups.
- Coordinate site visits efficiently.
- Maintain a high standard of customer service.
- Support the sales team in generating genuine business opportunities.

What We Offer
- Opportunity to work with a growing digital real estate platform.
- Professional and learning-oriented work environment.
- Training and guidance in real estate customer service and operations.
- Career growth opportunities based on performance.
- Opportunity to develop skills in customer relationship management, sales, and real estate operations.

How to Apply

Interested candidates can send their updated CV to PMS CLUB.

Job Title: Customer Service ExecutiveLocation: Calicut, KeralaEmployment Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: Remote

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