Job Title: Customer Service Associate / Inbound Sales/Upselling/Voice & Chat /

Department: Customer Service / Upselling

Experience: 0-3 Years

Employment Type: Full-time

Work Location: Noida/Greater Noida

Shift: [Day/Rotational Shifts]

Job Summary

We are looking for a Customer Service Associate to manage customer interactions through inbound calls /chat channels, resolve customer queries, provide product/service information, and identify opportunities for upselling and cross-selling.

The ideal candidate should have excellent communication and written English skills, a customer-first approach, and the ability to understand customer needs and recommend relevant products or services.

Key Responsibilities

Inbound Voice Support

- Handle inbound customer calls professionally and efficiently.
- Understand customer requirements and provide accurate information and solutions.
- Resolve queries related to products, services, orders, accounts, payments, subscriptions, etc.
- Handle customer complaints and objections while maintaining a positive customer experience.
- Identify appropriate upselling and cross-selling opportunities during customer conversations.
- Recommend relevant products, services, upgrades, or add-ons based on customer requirements.
- Follow call quality, process, compliance, and escalation guidelines.

Chat Support
- Handle multiple customer chat conversations simultaneously while maintaining response quality.
- Respond to customer queries through chat in a clear, professional, and timely manner.
- Understand customer concerns and provide accurate resolutions or relevant information.
- Maintain proper chat etiquette, grammar, spelling, and tone.
- Identify customer needs and recommend relevant products/services through chat.
- Generate upselling and cross-selling opportunities without compromising customer experience.
- Ensure appropriate follow-up and escalation wherever required.




- Maintain required chat response time, resolution time, quality, and customer satisfaction metrics.

Sales & Customer Experience
- Understand customer needs and recommend suitable products/services.
- Convert service interactions into genuine sales opportunities through effective communication.
- Handle customer objections and provide appropriate solutions.
- Maintain a balance between customer satisfaction and sales performance.

Candidate Requirements
- Graduate/Undergraduate with good communication skills.
- 03 years of experience in customer service, BPO, telesales, inbound calling, chat support, or a related role.
- Excellent spoken and written English communication skills.
- Comfortable handling both voice and chat-based customer interactions.
- Good typing speed and accuracy for chat support.
- Strong active listening, problem-solving, and objection-handling skills.
- Customer-focused with a positive and professional attitude.
- Comfortable working with sales targets and performance metrics.
- Basic computer knowledge and familiarity with CRM/ticketing systems.
- Ability to multitask and work effectively in a fast-paced environment.

Key Skills Customer Service | Inbound Calling | Chat Support | Live Chat | Upselling | Cross-selling | Inbound Sales | Telesales | Written Communication | Verbal Communication | Objection Handling | Customer Retention | CRM | Sales Conversion |

Preferred Candidate Profile

Candidates from BPO, Contact Centre, Customer Support, Telesales, Inbound Sales, E-commerce, Retail, Hospitality, BFSI, Telecom, or similar customer-facing industries are preferred.

What We Offer

- Market-competitive salary with performance-based incentives.
- Structured training and onboarding.
- Career growth opportunities in Customer Service and Sales.
- Professional and supportive work environment.
- Opportunity to develop skills across voice, chat, customer service, and sales.

Contact

HR Tahira

(phone hidden)

📌 Customer Service Executive/ Inbound Sales (Greater Noida)
🏢 VAISHNAVI CONSULTANCY SERVICES
📍 Greater Noida