Hello Greetings of the day !! We are consultants and hiring for our clients. Please find the details given below. Profile: Customer Service Executive Location: Andheri East (JB Nagar) Working Days: 6 days (Mon-Fri WFO, Sat WFH) Interview Mode: Face-to-Face Only Key Responsibilities:

1. Handle inbound and outbound customer calls regarding service requests, complaints, and product support.

- Respond to customer queries through voice calls, emails, chat, and ticketing systems.
- Register, assign, and track service requests in the CRM/ERP/SAP system.
- Coordinate with service engineers to schedule installations, breakdown visits, preventive maintenance, and service calls.
- Monitor service tickets and ensure timely closure within defined turnaround times (TAT).




- Follow up with customers and internal teams until service requests are successfully resolved.
- Maintain accurate records of customer interactions, complaints, service history, and engineer updates.
- Prepare daily, weekly, and monthly service reports using MS Excel.
- Escalate unresolved or critical customer issues to the concerned department or reporting manager.
- Coordinate with cross-functional teams including Sales, Service, Logistics, and Spare Parts for seamless service execution.
- Ensure adherence to customer service standards and maintain high levels of customer satisfaction. Regards GS Management Group

📌 Customer Service Executive (Mumbai)
🏢 Gs Management Group
📍 Mumbai