Company Description EXPRESSFLY PRIVATE LIMITED operates Expressfly Logistics, one of India’s most advanced, fast-growing, tech-driven shipping aggregator platforms. With coverage across 26,000+ pincodes, the company delivers end-to-end logistics solutions for e-commerce sellers, SMEs, D2C brands, and large enterprises.

Its unified platform uses automation, AI-powered tools, and real-time data intelligence to simplify shipping, optimize courier selection, and enhance delivery reliability. Businesses benefit from a centralized dashboard for shipment management, performance monitoring, and logistics analytics, supported by seamless integrations with leading e-commerce platforms. EXPRESSFLY PRIVATE LIMITED focuses on reliability, transparency, and innovation, and is expanding into warehousing, international shipping, and advanced fulfillment solutions.

Role Description This is a full-time, in office Customer Service Executive role based in Mumbai.

The Customer Service

Executive will handle inbound and outbound customer interactions via phone, email, and chat, resolving queries related to shipments, tracking, COD, returns, and billing. The role includes updating customers on shipment status, coordinating with internal logistics and operations teams, and ensuring timely resolution of issues. The person in this position will document cases,



maintain accurate records in CRM or support tools, and escalate complex problems when necessary.

The Customer Service

Executive will also contribute to customer experience improvement by capturing feedback, identifying recurring issues, and supporting process enhancements aligned with company service standards.

Qualifications

- Strong Interpersonal Skills to communicate clearly, build trust, and maintain professional relationships with customers and internal teams.
- Proven ability in Customer Service and Customer Support to handle inquiries, resolve issues, and deliver a positive experience across multiple channels.
- Experience in Customer Service Management and Customer Satisfaction, including tracking service quality, following up on cases, and meeting response and resolution targets.
- Excellent spoken and written communication skills in English; proficiency in additional regional languages is an advantage.
- Prior experience in logistics, e-commerce, or a high-volume customer support environment is preferred.
- Comfort with using CRMs, ticketing systems, and basic MS Office or Google Workspace tools.
- Ability to work in shifts, manage high-pressure situations, and maintain attention to detail.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is beneficial.

📌 Customer Service Executive (Mumbai)
🏢 EXPRESSFLY PRIVATE
📍 Mumbai