Position Title: Customer Service Executive – Call Center

Number of Vacancies: 10

Working Hours: 10:30 AM to 7:30 PM (Sunday Holiday)

Job Summary:

A UAE-based courier company is seeking a dedicated and proactive Customer Service Executive to join thier Call Center team. The ideal candidate will be responsible for coordinating courier bookings, tracking consignments, handling delivery-related queries, and providing timely support to customers while ensuring a high level of customer satisfaction.

Key Responsibilities:

- Coordinate and manage booking and delivery schedules for consignments
- Communicate effectively with customers to address inquiries and provide updates
- Maintain accurate records and documentation related to consignments




- Collaborate with internal teams to ensure timely and efficient service delivery
- Handle customer concerns in a professional manner and provide effective solutions

Requirements:

- Proficiency in English, Malayalam, and Hindi is required
- Knowledge of Arabic is an added advantage
- Bachelor’s degree in any discipline
- Ability to multitask and work in a fast-paced setting
- Strong customer service orientation
- Freshers with strong communication skills are encouraged to apply

Job Types: Full-time, Permanent, Fresher

Work Location: In person

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive – Call Centre (Malappuram)
🏢 Max express courier services
📍 Malappuram