Company Description Tractron ELD Solutions is a technology-focused company dedicated to providing electronic logging device (ELD) and related compliance solutions to businesses. The organization supports clients in improving safety, efficiency, and regulatory adherence in their operations. Team members work in a collaborative environment that values reliability, clear communication, and customer-focused service.

The company offers opportunities to learn about transportation technology, compliance requirements, and practical solutions for fleet and logistics management. Tractron ELD Solutions aims to deliver responsive support and dependable products that help customers manage their day-to-day operations more effectively.

Role Description The Customer Service Assistant is a full time, on-site position based in Moga. This role involves responding to customer inquiries via phone, email, and in person, providing timely and accurate information about Tractron ELD Solutions’ products and services.

The Customer Service

Assistant will assist customers with troubleshooting basic issues, guiding them through product features, and escalating more complex concerns to the appropriate team members. Daily tasks include documenting interactions in customer service systems, following up on open requests, and ensuring high levels of customer satisfaction.



The role also involves coordinating with internal departments to resolve issues, maintaining up-to-date knowledge of ELD solutions and policies, and contributing to a professional and supportive service environment.

Qualifications

Strong customer-facing abilities, including Customer Service, Customer Support, and a focus on Customer Satisfaction.

Effective Communication skills, both verbal and written, to explain information clearly and listen actively.

Well-developed Interpersonal Skills to build rapport, manage expectations, and handle difficult conversations respectfully.

Basic computer literacy and comfort working with CRM or ticketing systems; ability to learn new software tools quickly.

Organizational skills to manage multiple requests, prioritize tasks, and maintain accurate records.

Ability to work on-site in Moga, collaborate with team members, and follow established procedures consistently.

Prior experience in customer service, technical support, or a related field is beneficial but not mandatory.

High school diploma or equivalent; additional training or certification in customer service or office administration is a plus.

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits

- Commuter assistance

Work Location: Hybrid remote in Moga, Punjab (Moga)

📌 Customer Service Assistant (Moga)
🏢 TRACTRON ELD SOLUTIONS
📍 Moga