- Increase in Customer Satisfaction Index reported as an outcome of customer satisfaction surveys • Increase in repeat customer sales and contribution to overall revenues. • Reduction of complaints received related to customer experience, and resolved as per SLA. • Timeliness in implementation of customer satisfaction surveys • Timeliness and accuracy in analyzing / submitting / reviewing the customer satisfaction index • Contribution of Consumer Finance cases vis--vis total Sales
Skill Comp :
- High degree of customer orientation • Communication and mediation • Language fluency (English and/ or Hindi and at least one local language) • High degree of process and systems orientation • Learning and listeningnRole & responsibilities