Key Responsibilities

- Serve as the main point of contact for assigned customer accounts, building trust and long-term relationships
- Understand customer needs and proactively recommend products/services that add value
- Onboard new customers and ensure a smooth transition into using company products/services
- Monitor customer satisfaction levels and address concerns or complaints promptly and effectively
- Coordinate with sales, marketing, and support teams to ensure a seamless customer experience
- Identify opportunities for upselling and cross-selling to existing accounts
- Track and analyze customer data (usage patterns, feedback, renewal dates) to identify risks and opportunities
- Prepare and present periodic reports on account status, customer health, and retention metrics
- Conduct regular check-ins, business reviews, and follow-ups with key accounts
- Resolve escalated customer issues in coordination with relevant internal departments
- Gather customer feedback and share insights with product/marketing teams to improve offerings
- Maintain accurate and updated customer records in the CRM system

Requirements

Education & Experience

- Bachelor's degree in Business Administration, Marketing, or related field




- [2–5] years of experience in customer relationship management, account management, or a similar client-facing role

Skills

- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to build rapport with diverse clients
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho)
- Strong problem-solving and conflict-resolution abilities
- Good organizational and time-management skills with the ability to manage multiple accounts
- Analytical mindset with the ability to interpret data and customer trends
- Ability to work collaboratively across departments (sales, support, product)

Preferred

- Experience in [industry, e.g., SaaS, retail, banking, FMCG]
- Familiarity with account management KPIs (retention rate, NPS, churn rate)

What We Offer

- Competitive salary and performance-based incentives
- Health insurance and other employee perks
- Opportunities for career growth and professional development
- Collaborative and supportive work culture

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Vesma)
🏢 Kaalika International Private
📍 Vesma