We are looking for an enthusiastic and customer-focused Customer Relationship Manager – Outbound Calling to join our team. The candidate will be responsible for making outbound calls to existing and prospective customers, understanding their requirements, providing relevant information, following up on leads, and maintaining strong customer relationships.
The ideal candidate should have excellent communication skills, a positive attitude, and the ability to confidently interact with customers over the phone.
Key Responsibilities
- Make outbound calls to prospective, existing, and inactive customers.
- Contact customers to understand their requirements, queries, and expectations.
- Explain products, services, offers, and other relevant information clearly.
- Follow up with leads and customers through regular calls.
- Generate sales opportunities and support the achievement of monthly targets.
- Maintain strong and professional relationships with customers.
- Handle customer queries and resolve basic concerns or coordinate with the relevant team for resolution.
- Maintain accurate records of customer interactions, follow-ups, and lead status in CRM/software.
- Ensure timely follow-up on pending leads and customer requests.
- Identify customer needs and recommend suitable products or services.
- Collect customer feedback and share relevant insights with the management team.
- Meet daily calling, follow-up, and monthly performance targets.
- Ensure a positive customer experience during every interaction.
- Prepare and submit daily/weekly calling and follow-up reports.
Required Skills & Qualifications
- Graduate / Undergraduate with good communication skills.
- Previous experience in outbound calling, telecalling, customer relationship management, or sales is preferred.
- Excellent verbal communication and interpersonal skills.
- Good listening and convincing skills.
- Ability to handle customer objections professionally.
- Comfortable making a high volume of outbound calls.
- Basic computer knowledge and familiarity with CRM systems.
- Good follow-up and relationship-management skills.
- Target-oriented and self-motivated.
- Ability to work effectively as part of a team.
Key Performance Indicators (KPIs)
- Number of outbound calls completed.
- Lead conversion / sales conversion.
- Follow-up completion rate.
- Customer engagement and retention.
- Achievement of monthly sales/revenue targets.
- Customer satisfaction and feedback.
- Accuracy and timely updating of CRM records.
Preferred Candidate Profile We are looking for someone who is:
- Confident and comfortable speaking with customers.
- Persuasive without being aggressive.
- Patient and customer-oriented.
- Proactive in follow-ups.
- Target-driven and disciplined.
- Professional and positive in communication.
Join our team and help us build lasting customer relationships through excellent service and communication! Pay: ₹15,000.00 - ₹18,000.00 per month