Company Description Network In Action (NIA) Guntur is a purpose-driven business networking organization that connects entrepreneurs, founders, business leaders, and decision-makers to build meaningful, growth-focused relationships. Guided by the philosophy of “Relationships First, Business Follows,” NIA Guntur creates an ecosystem where trusted professionals collaborate, share knowledge, and generate qualified referrals.

Each member represents a distinct business category, encouraging high-quality connections, structured weekly meetings, and strategic networking without internal competition. As part of a globally recognized community, NIA Guntur combines international best practices with a robust local network, offering leadership development, business education, and exclusive events. The organization is designed for professionals who seek a community grounded in trust, accountability, and shared success.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Guntur West. This role focuses on managing and enhancing relationships with NIA members and prospective members, ensuring a high-quality networking experience and sustained engagement.

Day-to-day responsibilities include maintaining member and prospect data in CRM systems, tracking interactions, follow-ups, and referrals, and preparing reports on engagement, retention, and growth metrics. The specialist coordinates with chapter leadership to support weekly meetings, events, and one-to-one interactions,



and helps streamline communication through email, phone, and digital channels. The role also involves identifying opportunities to improve member experience, supporting onboarding processes, and collaborating with the team to drive membership growth and satisfaction.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and client service skills, with experience using CRM software or databases.
- Candidates should possess excellent Communication skills, including clear written and verbal communication, active listening, and professional interpersonal abilities.
- Candidates should possess solid Analytical Skills to interpret data, track metrics, generate reports, and provide insights to improve member engagement and retention.
- Candidates should possess Sales and relationship-building skills to support membership growth, manage follow-ups, and nurture long-term professional connections.
- Candidates should possess Project Management skills to coordinate meetings, events, and member initiatives, ensuring timely execution and attention to detail.
- Relevant qualifications such as a bachelor’s degree in business, marketing, communications, or a related field are preferred.
- Experience in networking organizations, membership-based communities, or business development roles is beneficial.
- Comfort with digital tools, MS Office or G Suite, and online collaboration platforms, along with a proactive, organized, and team-oriented work style.

📌 Customer Relationship Management Specialist (Guntur)
🏢 Network In Action Guntur
📍 Guntur