CUSTOMER RELATION MANAGER

Department: Growth

Sub-Department: Customer Relations / CRM

Role: Customer Relation Manager

Reports To: Management / Concerned Authority

The Customer Relation Manager is responsible for managing customer experience, retention, CRM data and customer engagement to improve loyalty and business growth.

Key Responsibilities

· Manage customer feedback, complaints and resolution within defined timelines.

· Develop retention and loyalty initiatives to increase repeat customers and reduce churn.

· Identify upselling, cross-selling and lead conversion opportunities.

· Manage customer segmentation and targeted communication.

· Maintain accurate, updated and validated CRM/customer data.

· Monitor customer response and resolution TAT.





· Analyse CRM data and customer feedback to identify actionable business insights.

· Coordinate with relevant departments to implement customer-related improvements.

· Manage CRM tools, user adoption and required team training.

· Ensure customer data security and compliance.

· Monitor CRM-related costs and support cost-efficient operations.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks

- Cell phone reimbursement
- Food provided
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Jaipur)
🏢 BROWN SUGAR
📍 Jaipur