CRM Executive – ReShine Services Private Limited

Job Type: Full time

Location: Chennai, Tamil Nadu

Experience: 0–2 years

Department: Customer Relationship Management / Operations

ReShine Services Private Limited is looking for a CRM Executive to manage customer interactions, bookings, follow-ups, feedback, and day-to-day customer relationship activities.

The ideal candidate should have good communication skills, be comfortable using CRM/admin systems, and be able to coordinate effectively with customers and service partners.

Key Responsibilities

- Handle customer enquiries through WhatsApp, phone calls and other communication channels.
- Manage customer bookings and service requests.
- Follow up with customers regarding upcoming and completed services.
- Coordinate with service partners to ensure smooth service completion.
- Update customer information, bookings, payments and service status in the CRM/admin panel.
- Handle customer complaints and coordinate with the operations team for resolution.
- Collect customer feedback after service completion.
- Maintain accurate customer records and interaction history.
- Conduct follow-ups with existing customers for repeat services.
- Inform customers about relevant services, packages and updates.
- Monitor pending enquiries and ensure timely follow-up.
- Prepare basic daily/weekly reports related to enquiries, bookings and customer follow-ups.
- Maintain good customer relationships and ensure a positive customer experience.

Requirements




- 0–2 years of experience in CRM, Customer Support, Telecalling, Sales Support or Operations.
- Good communication skills in English and Tamil.
- Basic knowledge of computers and MS Excel/Google Sheets.
- Comfortable using WhatsApp and web-based CRM/admin systems.
- Good follow-up and coordination skills.
- Ability to handle multiple customer requests efficiently.
- Positive attitude and willingness to learn.

Preferred Skills
- CRM software experience
- WhatsApp Business/API experience
- Excel/Google Sheets
- Customer support
- Telecalling
- Lead management
- Booking management
- Basic sales/follow-up skills

What You'll Do at ReShine You will be part of the team responsible for managing the customer journey from:

Enquiry → Booking → Partner Assignment → Service → Feedback → Repeat Booking

Salary

₹15,000 – ₹25,000 per month, depending on experience and skills.

Location

Chennai, Tamil Nadu

Employment Type: Full-time

Short Indeed Job SummaryReShine Services Private Limited is hiring a CRM Executive in Chennai to manage customer enquiries, bookings, WhatsApp communication, follow-ups, feedback and coordination with service partners. Candidates with good Tamil & English communication skills and basic Excel/CRM knowledge are preferred. 0–2 years of experience.

Pay: ₹200,000.00 - ₹500,000.00 per year

Benefits

- Flexible schedule
- Food provided

Work Location: In person

📌 Customer Relationship Manager (CRM) (Chennai)
🏢 ReShine Service Pvt
📍 Chennai