Company Description: COPT Education Private Limited (COP Education), established in 2014, is an EdTech company led by IITians, focused on transforming polytechnic and diploma education through technology. COP Education provides accessible, affordable, and high-quality digital learning solutions combining textbooks, visuals, animations, quizzes, discussions, and real-life examples on a smartphone-friendly platform.

The platform supports students across their academic journey, upskilling, and lateral-entry pathways such as ECET, while enabling institutions to strengthen their digital learning ecosystem.

Today, COP Education has partnered with 13 premier polytechnic institutions across Andhra Pradesh and Telangana, expanding access to technology-enabled education for diploma students.

Role Description: Customer Relations Coordinator | Hyderabad | Full-time / Part-time | Hybrid/Remote

COP Education is looking for a Customer Relations Coordinator who enjoys interacting with students and helping them make the most of digital learning. You will be the first point of contact for many students, helping them understand our platform, resolve basic queries, and have a smooth learning experience.

What You’ll Do

- Connect with prospective and existing students through phone calls and other communication channels.
- Introduce students to COP Education’s courses, learning resources, features, and services.
- Help students with enrolment, app installation, login, schedules,



and basic platform usage.
- Understand student concerns, provide appropriate guidance, and ensure timely follow-up.
- Maintain accurate student records and update interactions in internal systems.
- Collect student feedback and share useful insights with the academic and support teams.
- Coordinate with relevant teams to resolve student concerns and escalate issues when required.
- Build positive and skilled relationships with students and contribute to a better learning experience.

Qualifications

- Strong communication and interpersonal skills, with proficiency in English and Telugu.
- Student-friendly attitude with good active listening, problem-solving, and customer service skills.
- Comfortable using smartphones, computers, calling tools, spreadsheets/CRM systems, and mobile applications.
- Good organisation, time management, and attention to detail, with the ability to manage multiple student interactions.
- Prior experience in customer relations, telecalling, student support, counselling, or education is preferred but not mandatory.
- Minimum qualification: 10th/12th standard or equivalent; a graduate degree in any discipline is an advantage.
- Willingness to work weekends or holidays when required, particularly during important student engagement periods.
- Ability to follow established processes and work collaboratively with academic, technical, and support teams.

📌 Customer Relations Coordinator (Hyderabad)
🏢 COP Education
📍 Hyderabad