We are looking for a Customer Relation Executive to manage customer interactions, build strong client relationships, and ensure a high level of customer satisfaction. Candidates with experience in any manufacturing industry are welcome.
Key Responsibilities
- Manage day-to-day communication with customers through calls, emails, and messages.
- Build and maintain strong relationships with existing customers.
- Understand customer requirements and coordinate with internal teams for timely resolution.
- Handle customer queries, complaints, and follow-ups professionally.
- Maintain customer records, order details, and communication history.
- Coordinate with Sales, Production, Dispatch, and other departments as required.
- Follow up on orders, deliveries, payments, and customer requirements.
- Collect customer feedback and communicate it to the concerned teams.
- Support customer retention and improve overall customer experience.
- Prepare regular reports related to customer interactions and follow-ups.
Requirements
- 2–3 years of relevant experience is mandatory.
- Experience in any manufacturing industry is acceptable.
- Good communication and interpersonal skills.
- Strong customer handling and follow-up skills.
- Basic knowledge of MS Office/Excel.
- Ability to coordinate with multiple internal departments.
- Customer-focused, proactive, and organized approach.
What We Offer
- Opportunity to work with a growing manufacturing organization.
- Skilled growth and learning opportunities.
Job Location: Mumbai, Maharashtra
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Do you have experience of Customer relationship in any manufacturing company?
Experience:
- Customer relationship management: 2 years (Required)
Location:
- Mumbai, Maharashtra (Required)
Work Location: In person
📌 Customer Relation Executive (Mumbai)
🏢 Axiona Health
📍 Mumbai
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