Company Description eClerx is a productized services company that combines skilled people, advanced technology, and deep domain expertise to help clients improve business outcomes. The organization is committed to setting the benchmark for client service and success across its industry. eClerx focuses on delivering innovative solutions in technology, data analytics, and process management services.

Team members work in a performance-driven environment that values collaboration, continuous improvement, and customer impact.

Role Description The Customer Operations Associate – Voice is a full time, on-site role based in Chandigarh. This position involves handling inbound and outbound voice interactions, resolving customer queries, and providing accurate information and guidance in a professional manner.

The associate will work to improve customer satisfaction by managing issues, documenting interactions, and following standard operating procedures. Day-to-day responsibilities include meeting performance targets, escalating complex cases when needed, coordinating with internal teams, and maintaining high-quality communication standards. The role also involves learning and applying product or service knowledge,



participating in training sessions, and contributing to a positive and inclusive work environment.

Qualifications

- Strong skills in Customer Support, Customer Service, and Customer Experience to manage voice interactions and ensure high satisfaction.
- Ability to apply Sales skills to identify opportunities, offer appropriate solutions, and support revenue-related goals when required.
- Capacity to contribute to Training activities, including learning new processes quickly and supporting knowledge sharing within the team.
- Excellent spoken and written communication skills, with clear articulation and active listening abilities.
- Comfort working in a fast-paced, target-driven environment with good time management and problem-solving skills.
- Prior experience in a voice-based customer operations, contact center, or similar role is preferred.
- Basic computer proficiency and ability to work with CRM systems or call center tools.
- Relevant education in any discipline; a degree or diploma in business, communications, or related fields is an advantage.

📌 Customer Operations Associate – Voice (Chandigarh)
🏢 eClerx
📍 Chandigarh