We are looking for a dynamic, detail-oriented Customer Experience Specialist to manage customer interactions across voice and digital channels for our US campaign.

Responsibilities

- Multichannel Support: Deliver high-touch, empathetic assistance to inbound calls and email communications within established service levels.

- Issue Resolution: Diagnose root causes, process payment and notice inquiries, and execute accurate one-call solutions.

- CRM Management: Log customer touchpoints, update transaction logs, and maintain comprehensive interaction histories.

- Cross-Team Collaboration: Coordinate across internal units to optimize response workflows and minimize callbacks.

Skills And Qualifications

- Language Mastery: Exceptional verbal and written English communication skills.

- Experience: 1–2 years in customer service, client relations,



or call center environments.

- Technical Skills: Operational proficiency in Microsoft Office, CRM software, and core digital office tools.

- Key Competencies: Strong active listening, analytical problem-solving, and a commitment to quality service delivery.

- Education: High school diploma or equivalent standard.

What We Offer

- Industry-competitive salary package

- Fixed weekend off schedule for work-life balance

- Merit-based career advancement opportunities

- Vibrant, high-performance workplace setting

Ready to advance your career? Apply today with your updated resume to connect with our talent team

📌 Customer Experience Specialist – US Operations (Mumbai)
🏢 Digi Interface
📍 Mumbai