Description

Job Track Description:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for current assignments.
- Works with a limited degree of supervision.

Functional Knowledge

- Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

- Supports to achieve company goals by helping teams to integrate and work together.

Impact

- Impacts a team through quality of the services provided and information shared.




- Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Leadership

- May give informal guidance to junior team members.

Problem Solving

- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

- Exchanges information and ideas effectively.

Responsibility Statements

- Candidates with Voice Experience handling international and Domestic client is mandatory.
- Looking for Freshers and Experience candidates
- Compute complex information with good analytical skills.
- Ability in problem solving, good listening and reasoning
- Excellent English verbal and written skills
- Preferred candidates willing to work with International BPO Industry
- Education Qualification – Under graduation/Graduation
- Willing to work in permanent night shifts (US time zones).

📌 Customer Experience Associate III (Visakhapatnam)
🏢 Conduent
📍 Visakhapatnam