We are looking for a Customer Care Executive to handle customer interactions over calls, understand their requirements, resolve queries, and provide a positive customer experience. The ideal candidate should have good communication skills and be comfortable handling voice-based customer interactions.

Key Responsibilities

- Handle inbound and/or outbound customer calls professionally.

- Understand customer queries, requirements, and concerns.

- Provide accurate information regarding products, services, courses, or processes.

- Resolve customer issues within the defined turnaround time.

- Follow up with customers and maintain regular communication.

- Maintain proper records of customer interactions in CRM/system.

- Escalate complex issues to the concerned team when required.

- Achieve defined quality, productivity, and customer satisfaction targets.

- Maintain qualified communication and a customer-friendly approach.

- Follow company policies, call-handling guidelines, and quality standards.

Work Location: In person

📌 Customer Care Executive (Sahibzada Ajit Singh Nagar)
🏢 zentechwave
📍 Sahibzada Ajit Singh Nagar