yallpur Emporium Pvt. Ltd. | Garment / Uniform Manufacturing

- Manage and maintain B2B and B2C customer data in the CRM system.
- Handle complete customer enquiry-to-order follow-up process.
- Coordinate with Sales, Production, Inventory, Purchase and Accounts teams for order execution.
- Update CRM regularly with leads, enquiries, quotations, orders, payments and customer communication.
- Follow up with schools, dealers, distributors and corporate customers for orders and pending requirements.
- Track sales leads, conversion, pending orders and customer follow-ups.
- Prepare daily, weekly and monthly CRM reports for management.
- Maintain accurate records of customer complaints, queries and resolutions.
- Ensure timely follow-up on pending payments and outstanding orders in coordination with Accounts.
- Monitor order status,



delivery commitments and dispatch updates.
- Generate reports on lead performance, sales pipeline, conversion ratio and customer retention.
- Ensure proper data entry and avoid duplicate or incorrect customer records.
- Coordinate with the garment manufacturing team regarding sampling, production status and delivery timelines.
- Support management in analysing customer trends, sales performance and business opportunities.
- Maintain confidentiality and accuracy of all company and customer information.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages

- Cell phone reimbursement

Work Location: In person

📌 Customer Care Executive (Noida)
🏢 Lyallpur Emporium
📍 Noida