Job Summary:

A Customer Care Executive is responsible for handling customer queries, resolving complaints, and ensuring a high level of customer satisfaction. They act as the first point of contact between the company and its customers.

Key Responsibilities:

- Handle inbound and outbound customer calls, emails, or chats
- Respond promptly to customer inquiries
- Resolve customer complaints efficiently and professionally
- Provide accurate information about products and services
- Maintain customer records and update databases
- Follow up with customers to ensure issue resolution
- Escalate complex issues to higher authorities when required
- Maintain a positive and empathetic attitude toward customers

Required Skills:

- Excellent communication skills (verbal & written)
- Strong problem-solving abilities
- Good listening skills and patience
- Basic computer knowledge (MS Office, CRM tools)




- Ability to handle pressure and manage time effectively

Qualifications:

- Minimum: Intermediate / Any Graduate
- Experience: 0–2 years in customer service (preferred but not mandatory)

Working Conditions:

- Flexible shifts (including night shifts if required)
- Work from office or remote (depending on company policy)

Key Performance Indicators (KPIs):

- Customer satisfaction score (CSAT)
- First call resolution (FCR)
- Average handling time (AHT)
- Quality of service

If you want, I can also customize this for a call center, food service company, or corporate office based on your requirement.

Job Types: Full time, Part-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Guntur)
🏢 HOME THALI PRIVATE
📍 Guntur