Chat Support Executive Job Overview: We are looking for a Chat Support Executive to assist customers through live chat by providing timely and accurate information, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities: Handle customer queries via chat in a professional and timely manner Provide accurate information about products, services, and processes Resolve customer complaints and escalate issues when necessary Maintain a positive, empathetic, and professional attitude toward customers Ensure customer satisfaction and provide proper solutions Document customer interactions and feedback Meet daily and monthly performance targets Requirements:
Valuable written communication skills in English Basic computer knowledge and typing skills Ability to multitask and manage time effectively Problem-solving skills and attention to detail Freshers and experienced candidates can apply Preferred Skills: Prior experience in customer support (optional) Ability to handle multiple chats simultaneously Strong interpersonal skills Salary: ₹17,000 – ₹18,000 per month (based on performance and experience) Shift: Rotational shifts / Day shift / Night shift (as per business requirement) HR Srimookambika -(phone hidden)