- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.

- Maintain accurate and up-to-date records of customer interactions, issues, and resolutions.

- Collaborate with other teams to improve product functionality and customer experience.

- Assist in the development of support documentation and knowledge base articles.

- Meet or exceed performance targets for customer satisfaction, response time, and resolution time.

- Understand customer issues and guide them through effective solutions with transparent instructions.

- Coordinate with internal teams to resolve complex issues and improve product functionality.

- Assist in creating and updating support documentation and knowledge base articles.

- Ensure high levels of customer satisfaction by meeting or exceeding response time and resolution targets.

- Follow company support processes and contribute to continuous service improvement.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule

- Internet reimbursement

- Life insurance

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Surat)
🏢 Kuber Jee
📍 Surat