About HarithTharang:

Founded in August 2010 by Mrs. Rashmi Sunil and Mrs. Nirmala Sudhakar, HarithTharang grew out of a shared vision to bring people closer to nature. With a strong foundation in landscaping, horticulture, and the innovative retail concept of “Gift-A-Plant,” the brand has grown from a small counter to a fully air-conditioned, road-facing retail outlet staffed with qualified personnel.

Today, HarithTharang is a well-known destination for customers seeking innovation, elegance, and environmentally conscious gifting solutions.

Who are we looking for:

We are looking for a proactive, customer-focused, and sales-driven individual to join our team as a Customer Care Executive. This role is the customer-facing heart of HarithTharang — responsible for capturing and organising customer leads, understanding their requirements, and working closely with internal teams to convert enquiries into successful sales. The ideal candidates will combine strong communication and sales instincts.

Key Responsibilities

1. Lead Intake & Customer Service

- Serve as the primary point of contact for customer enquiries, managing calls, messages, and walk-ins.
- Capture, organise, and maintain accurate records of customer leads using MS Excel.
- Respond to customer queries, concerns, and feedback promptly and professionally.
- Build and maintain robust relationships with repeat and prospective customers.

2. Requirement Understanding & Sales Conversion

- Translate customer enquiries into requirements.
- Drive lead-to-sale conversion through proactive follow-up and persuasive communication.
- Encourage upselling and cross-selling while maintaining a positive customer experience.

3. Internal Coordination & Routing





- Route structured leads to the correct internal department — projects, rentals, or maintenance — based on customer needs.
- Communicate client requirements clearly and accurately across departments.
- Collaborate with internal teams to keep the lead pipeline moving smoothly from enquiry to closure.
- Document client requirements with a high level of detail and accuracy.

Skills & Qualifications:

- Minimum 2 years of experience in a customer service or sales role; exceptional freshers with strong communication and Excel skills will also be considered.
- Fluent in English, Tamil, and Hindi.
- Strong command of MS Excel.
- Excellent verbal and written communication skills, with the ability to manage a high volume of enquiries.
- Sales-oriented with a target-driven, incentive-driven mindset.
- Good judgement in understanding customer needs and routing leads appropriately.
- Genuine interest in plants, sustainability, and eco-friendly products is an added advantage.
- Formal education or training in horticulture and/or 2–3 years of experience in horticulture or landscaping will be a strong advantage.

What We Offer:

- A growing business with strong potential to elevate one’s career.
- An open working environment where employees are trusted to own their growth.
- A culture that recognises and rewards initiative.
- Performance-linked incentives tied to lead conversion and sales.

Location:

- Primarily in-office at New No. 42, Bazullah Road, T. Nagar, Chennai - 600 017.
- Work-from-home may be considered on a case-by-case basis.

Application Question(s):
- Do you have a minimum of 2 years of experience in a customer service or sales role?
- Do you have a strong command of MS Excel?

Work Location: In person

📌 Customer Care Executive (T. Nagar)
🏢 HarithTharang
📍 T. Nagar