– Customer Care Executive

Job Title: Customer Care Executive

Department: Customer Support / Operations

Industry: Home Gardening & Landscaping Services

Location: Hauz Khas- Delhi

Employment Type: Full time

About the Role

We are looking for a friendly, responsible, and customer-focused Customer Care Executive/ Telly Caller to handle customer enquiries, service bookings, complaints, and follow-ups. The ideal candidate will be comfortable communicating with customers, coordinating with gardening teams, and ensuring a smooth service experience.

Key Responsibilities

- Handle customer calls, WhatsApp messages, emails, and online enquiries.
- Understand customer requirements related to gardening, plant care, landscaping, pruning, lawn maintenance, and other services.
- Schedule and confirm service appointments.
- Coordinate with gardeners, supervisors, and operations teams for timely service delivery.
- Follow up with customers after service to collect feedback and ensure satisfaction.
- Handle customer complaints and resolve issues professionally and promptly.
- Maintain accurate records of customer details, bookings, payments, complaints, and follow-ups.
- Share service details, quotations, packages, and pricing with customers.
- Inform customers about service schedules,



delays, rescheduling, or changes.
- Follow up on pending payments and service renewals when required.
- Identify opportunities for additional services based on customer requirements.
- Maintain a positive relationship with existing customers and encourage repeat bookings.
- Escalate complex issues to the appropriate manager or operations team.
- Prepare basic daily/weekly reports related to calls, bookings, complaints, and customer feedback.

Requirements
- 1–3 years of experience in customer care, customer support, telecalling, hospitality, or a related field.
- Good communication and interpersonal skills.
- Fluent in Hindi and English; knowledge of other local languages is an advantage.
- Polite, patient, and professional approach toward customers.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office, Google Sheets, WhatsApp, and CRM/customer management tools.
- Ability to handle multiple customers and tasks efficiently.
- Prior experience in gardening, landscaping, home services, or facility management is an

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 Customer Care Executive (Delhi)
🏢 Grotech Landscape Developers
📍 Delhi