Company Description Vidya Wires is one of India’s largest manufacturers and exporters of enameled copper wire, with over 40 years of industry experience. Based in Gujarat, the company produces a wide range of copper products, including wires, wire strips, paper-covered strips and wires, and copper tapes.

Vidya

Wires focuses on building long-term relationships by consistently delivering superior quality products and welcoming client feedback to drive continuous improvement. The company operates with strong ethical standards, earning a trusted reputation in the copper wire sector. Its strength lies in a skilled and experienced workforce committed to meeting challenges while ensuring quality and timely delivery.

Role Description This is a full-time, on-site Customer Success Manager (CSM) role based in Nadiad. The CSM will manage and nurture client relationships, ensuring that customers receive high-quality service and support throughout their engagement with Vidya Wires.

Daily responsibilities include understanding client requirements, coordinating with production and logistics teams, monitoring order status, and proactively addressing issues related to quality, delivery, and documentation. The role involves conducting regular check-ins with clients, gathering feedback, and translating it into actionable improvements for internal teams. The CSM will also prepare reports,



maintain accurate records, support onboarding of new clients, and contribute to process optimization that enhances customer satisfaction and retention.

Qualifications

- Customer relationship and account management skills, including the ability to build trust, handle client queries, and manage expectations.
- Communication and interpersonal skills for explicit verbal and written interactions with clients and internal teams.
- Organizational and time-management skills to oversee multiple accounts, follow up on deliveries, and maintain accurate documentation.
- Problem-solving and analytical skills to understand client issues, identify root causes, and collaborate on effective solutions.
- Basic understanding of manufacturing operations and supply chain processes; experience in industrial or B2B environments is an advantage.
- Proficiency in common office software (e.g., spreadsheets, word processing, email) and ability to work with CRM or ERP tools.
- Relevant educational background in business, commerce, engineering, or a related field; equivalent experience in customer success or sales support will also be considered.
- Ability to work on-site in Nadiad, collaborate with cross-functional teams, and maintain a client-focused, ethical approach.

📌 CSM (Nadiad)
🏢 Vidya Wires
📍 Nadiad