- Handle inbound and outbound customer calls.
- Handle customer queries and messages received through WhatsApp.
- Register and update customer complaints in the CRM software.
- Handle e-commerce replacement-related cases and follow-ups.
- Manage customer-related emails and provide timely responses.
- Maintain proper records and ensure timely follow-up on customer concerns.
Preferred candidate profile: Mandatory Languages: Telugu, Hindi & English
Experience: 2 to 4 years of experience in CRM / Customer Support.
Preference: Female candidates preferred.
Required Skills:
- Basic knowledge of MS Excel.
- Valuable verbal and written communication skills.
- Customer handling and follow-up skills.
📌 Crm Executive (Noida)
🏢 Balar Marketing
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.