- To consider each order as a project and to manage it from the beginning till the final I&C; payment is received by keeping customer centricity as a final goal.
- Build strong customer relationships by effectively managing customer expectations by resolving customer escalations and check for feedback.
Functional
-Handling all Export regions for Format part inquiries.
- Understanding Technical requirement from customers and converting it to Inquiry format in terms of design Input.
-Submitting Proposal drawings to the customer and coordinating with customer for approval. -Preparation of Quotations.
-Following up for PO, order execution after PO received and commitments to be communicated to customer regarding order.
-For Domestic region, Sales Order login to be done, and trial material follow up.
- Achieve committed monthly linearity dispatches for ACGE defined region. -Complete Customer Ownership of ACGE Customer.
-Daily effectively track,
monitor and update OLM Order Life Cycle Management -Adherence to commitment by team-oriented working with Operations for Execution of ACGE Open Order.
-Pro-Active & Collaborative working with Finance & Commercial ACGE Team for Banking, Logistics & Dispatches.
-Continuous improvement on Sales Support Systems & Process to function in AUTO-MODE.
-Develop & Monitor monthly Process measurement criteria.
-Face and Effectively clear ACGE Business Rule, ISO audit & all compliance audit representing Pre-Sales Function.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work.
Preferred candidate profile
- BE in Mechanical Engineering with 4- 6 Yrs of experience handling export markets.
- Experience in Technical sales support.
- Excellent communication and interpersonal skills.
📌 Coordinator Sales Support - Format Parts (Shirwal)
🏢 ACG
📍 Shirwal
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