Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the inbound contact centre team focused on Sky Service Cards.
- Oversee daily operations to ensure productive handling of customer queries and service requests.
- Coordinate with team members to maintain high service quality and customer satisfaction.
- Monitor team performance and provide guidance to improve productivity.
- Handle escalations and ensure timely resolution of customer issues.
- Collaborate with other departments to streamline processes and enhance service delivery.
- Support training and development initiatives for team members to build skills and knowledge.
- Ensure adherence to company policies and compliance standards.
- Drive continuous improvement in contact centre operations through feedback and analysis.
- Maintain a positive work environment that motivates the team to achieve targets.
📌 Contact Centre Inbound Team Leader (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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