Hiring: Contact Center Head – Bengaluru

nLocation: Bengaluru

nExperience: 15+ Years

nCTC: Up to ₹40–45 LPA

nWe are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup

nKey Responsibilities:

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- Lead large-scale Contact Centre / BPO operations across inbound and outbound processes.
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- Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role.
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- Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs.
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- Own P&L;, cost optimization and operational efficiency.
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- Leverage AI, automation and analytics to improve customer experience and operational performance.
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- Partner with senior stakeholders to drive business growth and continuous improvement.
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nIdeal Candidate:

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- 12 years of experience in Contact Centre / BPO / Telesales / Customer Operations.
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- Strong experience managing large-scale sales team and outsourced operations.
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- Proven track record in target-driven outbound sales environments.
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- Strong exposure to P&L;, vendor management, KPI/SLA governance and process improvement.
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- Experience in a rapid-paced, technology-led or startup environment will be preferred.
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- Strong leadership, stakeholder management and commercial acumen.
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nInterested candidates can share their updated CVs at [email protected]

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📌 Contact Center Manager (Bengaluru)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Bengaluru