Job DescriptionTCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

NWhat we are looking for

NRole: Contact Center Engineer

NExperience Range: 5 to 8 Years

NLocation: Bangalore, Hyderabad

NMust Have:

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- Cisco UCCE or UCCX Administration and Support
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- Cisco CVP (Customer Voice Portal)
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- Cisco Finesse
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- Cisco Unified Communications Manager (CUCM)
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- Cisco Unified Intelligence Center (CUIC)
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- IVR Development and Call Routing Scripts
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- SIP Protocol, Voice Gateways, CUBE
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- Troubleshooting Voice and Contact Center Technologies
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- Understanding of TCP/IPand Networking Fundamentals
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nGood to Have:

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- Cisco Webex Contact Center (WxCC)
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- Genesys / Avaya ContactCenter Exposure
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- Experience with REST APIs and Contact Center Integrations
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- Python or PowerShell Scripting
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- Reporting and AnalyticsTools
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- Cloud Contact Center Solutions
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nEssential:

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- Design, deploy, and maintain Cisco Contact Center solutions.
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- Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways.
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- Develop and troubleshoot IVR call flows and routing scripts.
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- Manage SIP trunks, Voice Gateways, and telephony infrastructure.
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- Perform contact center upgrades, migrations, and system integrations.
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- Monitor system performance and proactively resolve issues.
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- Collaborate with business stakeholders to gather requirements and implement enhancements.
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- Provide L2/L3 support and participate in on-call support activities.
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- Create technical documentation, SOPs, and operational runbooks.
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nMinimum Qualification:

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- 15 years of full-time education
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- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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📌 Contact Center Engineer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru