TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for Role: Contact Center Engineer Experience Range: 5 to 8 Years Location: Bangalore, Hyderabad Must Have:

- Cisco UCCE or UCCX Administration and Support - Cisco CVP (Customer Voice Portal) - Cisco Finesse - Cisco Unified Communications Manager (CUCM) - Cisco Unified Intelligence Center (CUIC) - IVR Development and Call Routing Scripts - SIP Protocol, Voice Gateways, CUBE - Troubleshooting Voice and Contact Center Technologies - Understanding of TCP/IP and Networking Fundamentals Good to Have:
- Cisco Webex Contact Center (WxCC) - Genesys / Avaya Contact Center Exposure - Experience with REST APIs and Contact Center Integrations - Python or PowerShell Scripting - Reporting and Analytics Tools - Cloud Contact Center Solutions Essential:
- Design,



deploy, and maintain Cisco Contact Center solutions.
- Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways.
- Develop and troubleshoot IVR call flows and routing scripts.
- Manage SIP trunks, Voice Gateways, and telephony infrastructure.
- Perform contact center upgrades, migrations, and system integrations.
- Monitor system performance and proactively resolve issues.
- Collaborate with business stakeholders to gather requirements and implement enhancements.
- Provide L2/L3 support and participate in on-call support activities.
- Create technical documentation, SOPs, and operational runbooks.

Minimum Qualification

- 15 years of full-time education - Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Contact Center Engineer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru