About Hotel Superhero

Hotel Superhero.ai, is on a mission to turn small hotels into big businesses. As the world’s first AI-powered hotel management system, we empower hoteliers to run operationssmarter, deliver exceptional guest experiences, and grow profits: all from a single, seamless platform. Easy, powerful, and affordable, Hotel Superhero.ai brings together everything a hotel needs.Already trusted by 1000+ hotels across India, we make sure every property, whether a boutique hotel, hostel,or guest house, has access to Higher Profits.

Happier

Guests.

Smarter

Ops.

About the Role

We are looking for a Head – Commercial (Hotel Partners) to own the commercial performance, retention, and growth of Hotel Superhero’s hotel partner portfolio. This is a high-ownership leadership role responsible for ensuring that our hotel partners achieve strongrevenue performance while building long-term, high-value relationships with Hotel Superhero. You will lead a team of Revenue Managers who manage the day-to-day revenue operations for partner hotels.Your role will be to provide strategic direction, drive portfolio-level performance, strengthen partner relationships, and identify opportunities to grow the business.

You will be the senior commercial point of contact for key hotel partners and will act as a trusted advisor tohotel owners on revenue strategy, market opportunities, pricing, and overall business growth.The ideal candidate is commercially driven, comfortable working with data, strong in stakeholder management, and capable of building and leading a high-performing team.Core Mandates & Key Responsibilities

- End-to-End Commercial Portfolio Ownership

● Portfolio Revenue & Growth: Own overall revenue targets, RevPAR, occupancy, ADR, retention, and profitability across the assigned hotel partner portfolio.● Team Leadership: Lead, coach, and scale a team of Commercial/Revenue Managers to execute end-to-end commercial operations with high quality and consistency.● Process & Escalation Management: Establish operating rhythms, standard operating procedures (SOPs),



and performance benchmarks while serving as the primary escalation point for strategic or complex partner challenges.

- Catalog & System Plumbing (Pillar 1)

● Seamless Onboarding: Oversee property onboarding to ensure rapid time-to-market and full operational setup.● Data Integrity: Guarantee accurate property data capture, system mappings, inventory distribution,

and channel manager configurations.

● System Plumbing & Visibility: Ensure all partner hotels maintain solid system plumbing with 100%

distribution visibility across all targeted sales channels.

- OTA Optimization & Channel Excellence (Pillar 2)

● Polished Listings: Maintain high-quality listing hygiene, content integrity, and visual appeal across platforms like Booking.com, MakeMyTrip, Expedia, Agoda, and Yatra.

● Lever Optimization: Strategically deploy OTA levers, including USPs, visibility programs, preferred partner status, and targeted promotions.● Market Intelligence: Translate OTA platform updates, demand trends, and competitive intelligence into actionable growth plans for partner properties.

- Pricing & Revenue Strategy (Pillar 3)

● Day-to-Day Dynamic Pricing: Guide the team in executing daily pricing strategies based on demand patterns, local market dynamics, and seasonality.● Rate Plans & Policies: Formulate robust rate plans, cancellation policies, and inventory strategies to maximize net yield.● Rate Parity Management: Enforce strict rate parity across direct and third-party channels to protect partner brand value and optimize distribution channels.5.

Partner Communication

Cadence & Relationship Management (Foundation)

● Structured Reviews:



Drive execution of regular partner touchpoints and mandatory fortnightly business reviews covering performance metrics, pricing, OTA health, and growth roadmap.● Trusted Business Advisory: Build deep, long-term relationships with hotel owners and decision-makers,

demonstrating clear business ROI and aligning strategies to their growth goals.

● Proactive Retention: Track portfolio health signals to identify churn risks early and execute proactive retention strategies.

What We're Looking For● 6–10 years of experience in commercial management, revenue management, account management,

customer success, or business development within hospitality, travel tech, or OTAs.

● Proven leadership capability with experience managing teams and sizeable portfolios of client accounts or properties.

● Deep hospitality/OTA knowledge: Hands-on familiarity with OTA extranets, rate structures, distribution channels, and property management/channel management systems.

● Strong commercial & analytical acumen: Comfort with data, performance reporting, price elasticity,

and translating metrics into business recommendations.

● Relationship & Communication Skills: Excellent verbal and written communication in English and Hindi

(or regional languages), with the ability to convey complex revenue strategies simply to hotel owners.

● High Ownership & Execution Mindset: Highly structured, proactive, and driven by targets and partner success.

● Willingness to travel to partner properties as needed.

What Success Looks Like

● Revenue & Performance: Sustainable RevPAR, ADR, and total revenue growth across all partner properties.

● Operational Hygiene: Flawless catalog execution, 100% rate parity compliance, and high OTA listing scores portfolio-wide.

● Partner Satisfaction & Retention: High partner retention rates backed by disciplined fortnightly communication cadences.

● Team Performance: A well-coached, high-performing commercial team operating with clarity and speed.

📌 Commercial Head (Bengaluru)
🏢 Hotel Superhero
📍 Bengaluru