BM ELITE INTERNATIONAL CLINIC – VELACHERY, CHENNAIJob Description

Designation: Clinical Operations & Healthcare Management Manager – MBBS

Location: BM Elite International Clinic, Velachery, Chennai

Qualification: MBBS with MBA / Hospital Administration / Healthcare Management exposure preferred

Experience: Preferably 3–7 years in clinical practice, hospital/clinic operations, healthcare administration or multidisciplinary healthcare management

Role Overview

BM Elite International Clinic is looking for an MBBS doctor with healthcare management exposure who can combine clinical understanding with strong operational and administrative capabilities.

The role is designed for a doctor who can function as the clinical-operational link between consultants, patients, nursing staff, front office, management, marketing and business development teams.

The candidate will be responsible for ensuring smooth day-to-day clinical operations, maintaining quality of patient care, improving patient experience, coordinating multiple specialties, strengthening follow-up systems and supporting the management in improving overall clinic performance.

This is not a routine Medical Officer position. The role requires a combination of medical knowledge, coordination, leadership, healthcare management and operational responsibility.

Key ResponsibilitiesClinical Coordination

- Coordinate clinical activities across all specialties within BM Elite International Clinic.
- Conduct preliminary patient assessment and review medical history when required.
- Guide patients to the appropriate specialty or consultant.
- Coordinate multidisciplinary treatment plans involving more than one department.
- Review investigations and ensure reports reach the concerned treating doctor.
- Track patients requiring further investigations, procedures or follow-up.
- Ensure continuity of care between consultations, investigations, procedures and follow-up.
- Assist consultants in coordinating complex or multidisciplinary patients.
- Ensure proper handover between clinical departments.

Clinic Operations
- Oversee daily clinical operations of the centre.
- Ensure smooth coordination between doctors, nursing staff, technicians, front office and administration.
- Monitor consultation schedules, procedure schedules and patient flow.
- Identify operational delays and implement corrective measures.
- Ensure proper utilisation of consultation rooms and procedure facilities.
- Coordinate consultant availability and clinic schedules.
- Support management in developing and implementing operational SOPs.
- Ensure timely opening and functioning of all clinical services.
- Identify operational gaps and suggest practical improvements.

Patient Journey Management
- Monitor the complete patient journey from enquiry to consultation, treatment and follow-up.
- Ensure that patients receive appropriate counselling and clear information regarding their treatment plan.
- Coordinate appointments, procedures and investigations.
- Ensure high-value or complex patients receive appropriate coordination.




- Track patients who have been advised procedures but have not yet proceeded.
- Monitor patient follow-up compliance.
- Address patient concerns and coordinate appropriate resolution.
- Escalate clinical concerns to the treating consultant or Medical Director.
- Maintain a premium and professional patient experience.

Clinical Documentation & Governance
- Ensure proper maintenance of medical records.
- Monitor completion of consultation notes, procedure records and consent forms.
- Ensure that required investigations are documented before procedures.
- Support implementation of clinical protocols and SOPs.
- Monitor infection-control and clinical safety practices.
- Participate in clinical audits and quality-improvement activities.
- Ensure confidentiality and ethical handling of patient information.
- Support incident reporting and corrective-action systems when required.

Healthcare Management
- Assist management in planning and implementing new clinical services.
- Evaluate workflow and recommend improvements in efficiency.
- Help develop structured patient programmes and treatment pathways.
- Coordinate between different departments for integrated treatment packages.
- Participate in staff training and performance improvement.
- Assist with manpower planning and duty allocation where required.
- Monitor utilisation of clinical facilities and resources.
- Support management in improving productivity and patient throughput.

Business & Performance Coordination The role is not intended to be a pure sales role; however, the candidate should understand the business side of healthcare operations.

Responsibilities include

- Monitor consultation-to-treatment conversion.
- Identify reasons for patient drop-off.
- Coordinate with counselling and patient-care teams regarding pending treatment decisions.
- Review department-wise patient flow.
- Support management in monitoring revenue-generating clinical services.
- Analyse operational and patient-conversion trends.
- Coordinate with marketing and business-development teams regarding leads requiring clinical input.
- Ensure marketing-generated enquiries are appropriately directed to the concerned specialty.
- Assist in developing clinically appropriate treatment packages.
- Provide management with feedback regarding patient demand and emerging service opportunities.

Consultant & Team Coordination
- Act as an operational link between consultants and management.
- Coordinate visiting consultants and specialty clinics.
- Ensure consultant requirements are communicated to the relevant departments.
- Assist in resolving routine coordination issues between departments.
- Conduct or participate in daily/weekly operational meetings.




- Ensure responsibilities assigned to staff are followed up.
- Support nursing, front office and patient-care teams with clinical clarification where appropriate.
- Promote teamwork and accountability across the clinic.

MIS & Management Reporting
- Prepare daily, weekly and monthly operational reports.
- Track key indicators including:
- Total consultations
- New and follow-up patients
- Procedures advised
- Procedures performed
- Pending procedures
- Patient follow-ups
- Conversion rates
- No-shows and cancellations
- Patient complaints
- Department-wise activity
- Highlight operational problems requiring management intervention.
- Provide recommendations based on clinical and operational data.

Preferred Candidate Profile
- MBBS from a recognised institution.
- Valid medical registration.
- MBA / Hospital Administration / Healthcare Management qualification or practical management exposure preferred.
- Experience in a hospital, multispecialty clinic or premium healthcare centre preferred.
- Strong clinical understanding with interest in healthcare administration.
- Good leadership and team-management ability.
- Excellent patient counselling and communication skills.
- Solid organisational and problem-solving skills.
- Comfortable working with senior consultants and multidisciplinary teams.
- Ability to understand both patient-care requirements and business operations.
- Good working knowledge of computers, healthcare software and reporting systems.
- Proficiency in English; Tamil communication preferred.
- Professional, mature and responsible approach.

Key Competencies
- Clinical judgement
- Healthcare operations
- Patient coordination
- Team leadership
- Problem solving
- Process management
- Patient counselling
- Multidisciplinary coordination
- Clinical documentation
- Quality assurance
- Data interpretation
- Management reporting

Key Performance Indicators

Performance may be assessed based on:

- Efficiency of clinic operations
- Patient waiting time and flow
- Follow-up completion
- Consultation-to-treatment conversion
- Reduction in patient drop-offs
- Documentation compliance
- Patient satisfaction
- Consultant coordination
- Closure of operational issues
- Quality and timeliness of management reporting
- Implementation of SOPs
- Department-wise operational improvement

Reporting To

Medical Director / CEO / Management – BM Elite International Clinic

Career Growth

Based on performance and experience, the candidate may progress towards roles such as:

Senior Clinical Operations Manager

Deputy Medical Administrator

Medical Administrator

Head – Clinical Operations The ideal candidate should be a doctor who wants to move beyond routine clinical practice and develop a career combining medicine, healthcare management, patient experience and clinical operations.

Pay: ₹25,000.00 - ₹50,000.00 per month

Experience

- Medical management: 1 year (Preferred)
- Medical-surgical: 1 year (Preferred)
- Hospital: 1 year (Preferred)

Location:
- Velachery, Chennai, Tamil Nadu (Preferred)

Work Location: In person

📌 Clinical Operations & Healthcare Management Manager – MBBS (Velachery)
🏢 BM Cosmetic Clinic u0026 Hospitals
📍 Velachery