WE'RE HIRING : Client Strategy Manager

- Company: Kings Digital
- Location: Amritsar, Punjab (In-Person)
- Experience: 1-3+ Years
- Job Type: Full-Time

Role Overview The Client Strategy Manager is responsible for managing the complete lifecycle of client projects — from onboarding and requirement gathering to strategy, execution coordination, client communication, performance tracking with the team, approvals, and ongoing growth. This role acts as the central bridge between clients, internal marketing teams, creative teams, developers, SEO specialists, paid media teams, and management, ensuring that projects move forward according to business objectives, timelines, budgets, and quality standards.

Key Responsibilities :

Client Account Management -

- Serve as the primary point of contact for assigned clients
- Build and maintain strong, professional client relationships
- Understand client businesses, services, target audiences, competitors, challenges, and growth objectives
- Conduct regular client communication through email, WhatsApp, meetings, and project channels
- Translate client requirements into clear internal tasks and actionable deliverables
- Follow up with clients for approvals, assets, access, payments, content, feedback, and pending decisions
- Keep clients informed about project progress, upcoming activities, delays, dependencies, and completed work
- Handle client concerns professionally and coordinate internally to resolve issues
- Maintain a proactive communication approach rather than waiting for clients to ask for updates
- Identify opportunities to improve client satisfaction, retention, and overall account value

Client Onboarding & Project Initiation

- Manage the initial onboarding process for new clients
- Collect required business information such as branding assets, website access, Google Business Profile access, social media access, and other project requirements
- Prepare and share access/requirement sheets




- Coordinate payment confirmation and project onboarding requirements
- Ensure projects are properly onboarded into the internal CRM/project-management system
- Establish project scope, deliverables, responsibilities, timelines, and dependencies
- Coordinate internal kickoff activities between relevant departments
- Ensure the team has sufficient information and resources before beginning execution

Project Management

- Manage multiple client projects simultaneously
- Create, prioritize, and track internal tasks
- Coordinate deadlines across multiple departments
- Monitor project dependencies and identify blockers
- Follow up with team members on pending tasks
- Escalate critical delays or issues to management
- Maintain project momentum and ensure deliverables are completed within agreed timelines
- Coordinate internal meetings, standups, reviews, and project discussions
- Prepare meeting notes, MOMs, action items, and follow-ups
- Maintain visibility over project status from initiation to completion

Financial & Commercial Coordination

- Coordinate with finance regarding invoices, payment confirmations, renewals, and outstanding payments
- Follow up with clients regarding pending payments where required
- Track hosting renewals and recurring service requirements
- Identify opportunities for additional services and account expansion
- Support upselling and cross-selling of relevant agency services
- Ensure commercial commitments remain aligned with actual project scope

Quality Assurance Before deliverables are shared with clients:

- Review content for accuracy and completeness
- Check design consistency




- Verify branding
- Review website functionality
- Check SEO implementation
- Review creative quality
- Confirm client requirements have been addressed
- Identify missing elements or inconsistencies
- Ensure deliverables meet agency standards

Working Hours & International Client Coordination

- Primarily operate within standard office working hours while maintaining flexibility based on client requirements
- Attend occasional meetings or client calls outside standard office hours to accommodate international clients across Canada, Australia, the United States, and other international time zones
- Coordinate with international clients when required for project discussions, approvals, strategy sessions, presentations, and urgent matters
- Demonstrate flexibility in managing different time zones while ensuring client communication and project requirements remain on schedule
- Outside-office-hour meetings are generally scheduled in advance based on client availability, project requirements, and business priorities, rather than as a fixed extended working schedule

You'll be a great fit if you are:

- Highly organized and proactive
- Comfortable managing multiple projects simultaneously
- Strong in client communication
- Comfortable working with technical and non-technical teams
- Business-minded rather than task-oriented
- Able to understand both marketing strategy and execution
- Comfortable with ambiguity and changing priorities
- Solid at follow-ups and accountability
- Detail-oriented without losing sight of the bigger picture
- Comfortable taking ownership of problems instead of simply escalating them
- Able to convert client requirements into structured internal execution

How to Apply -

Send your resume to:

[email protected]

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📌 Client Success Manager (Amritsar)
🏢 Kings Digital
📍 Amritsar