- Only candidates with domestic experience will be considered.
- Candidates must be currently based in Mumbai.
- Face-to-Face (F2F) interview is mandatory.
- Candidates should be currently working at Team Leader / Assistant Manager / Manager / Senior Manager level.
- Experience in Background Verification (BGC) or Client Servicing is preferred.
Role Summary
This leadership role involves end-to-end ownership of client account management, overseeing the background verification process, and ensuring high-quality service aligned with client expectations.
The candidate will be responsible for operational excellence, client communication, team coordination, SLA management, and analytical reporting.
Key Responsibilities
- Manage end-to-end account management for key clients.
- Oversee pre-initiation activities, backend verification, report management, and client backend support.
- Act as the primary escalation point for client concerns and ensure timely resolution.
- Coordinate with internal departments to ensure accurate and timely report delivery.
- Develop strategies to manage workload spikes and maintain operational continuity.
- Track and monitor SLA adherence, proactively identifying delays and bottlenecks.
- Analyze operational data and convert insights into actionable process improvements.
- Conduct internal reviews,
team huddles, and feedback sessions for continuous improvement.
- Provide leadership and support to team members during high-pressure situations.
- Ensure timely client communication and MIS reporting as per requirements.
Desired Candidate Profile
- 5+ years of relevant experience.
- Currently working as a Team Leader, Assistant Manager, Manager, or Senior Manager.
- Excellent verbal and written communication skills in English.
- Strong planning, strategizing, multitasking, and organizational skills.
- Ability to manage multiple client/stakeholder touchpoints effectively.
- Strong client relationship and escalation management skills.
- Ability to work independently with minimal supervision.
- Mature and capable of handling high workloads and pressure.
- Willingness to stretch beyond regular working hours when required to meet client commitments.
- Proficiency in MS Office and reporting/MIS platforms.
- Background Verification / BGC / Client Servicing experience preferred.
Interview Process
Interview Mode: Face-to-Face (F2F)
Location: Malad, Mumbai
Mumbai-based candidates with domestic experience only
Pay: ₹600,000.00 - ₹700,000.00 per year
Benefits
- Leave encashment
- Provident Fund
Application Question(s):
- How many years of experience do you have in Background Verification (BGV) / Client Servicing?
- Are you currently based in Mumbai?
- Do you have experience handling domestic BGV / background verification operations?
- How many years of experience you have ?