- Build and maintain robust, long-term relationships with clients.
- Understand client requirements and communicate them effectively to internal teams.
- Act as the primary point of contact for assigned clients.
- Coordinate with sales, operations, recruitment, marketing, and other internal teams to ensure smooth execution.
- Handle client queries, concerns, feedback, and escalations professionally.
- Follow up regularly with clients and provide timely updates on ongoing requirements/projects.
- Ensure commitments and deliverables are completed within agreed timelines.
- Prepare and share proposals, presentations, quotations, reports, and other client-related documents.
- Identify opportunities for upselling, cross-selling, and expanding existing client accounts.
- Track client requirements, service status, and pending actions.
- Maintain proper records of client communication and follow-ups.
- Collect client feedback and work with internal teams to improve service quality.
- Support payment/invoice follow-ups wherever required.
- Conduct regular client meetings and review discussions.
- Achieve client satisfaction and contribute towards business growth and retention.

Pay: Up to ₹25,000.00 per month

Work Location: In person

📌 Client Service Representative (Mumbai)
🏢 Hire Horizon
📍 Mumbai