Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
Responsibilities
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support to other team members
Qualifications
- Bachelors Degree Req
- Some related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Proficient in PC applications such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
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