Key Responsibilities

- Build and maintain solid, professional relationships with existing and prospective clients. Business Based travelling will be needed.
- Act as the primary point of contact for assigned clients and ensure effective communication.
- Understand client requirements, expectations, business needs, and concerns.
- Coordinate with internal teams to ensure timely execution and resolution of client requirements.
- Follow up regularly with clients regarding ongoing services, deliverables, queries, and pending actions.
- Handle client concerns professionally and ensure timely resolution in coordination with the relevant departments.
- Maintain regular communication with clients through calls, emails, meetings, and other appropriate channels.
- Conduct client meetings and presentations whenever required.
- Identify opportunities for account growth, cross-selling, upselling, renewals, and additional business.
- Prepare and maintain accurate records of client interactions, requirements, feedback, and follow-ups.
- Monitor client satisfaction and proactively address potential issues before they escalate.
- Collect client feedback and communicate relevant insights to management and internal teams.
- Coordinate with Sales, Operations, Product, Technical, Finance, and other departments as required.
- Ensure commitments made to clients are properly communicated internally and followed through to closure.
- Prepare regular reports related to client status, follow-ups, business opportunities, and account activities.
- Support contract renewals, commercial discussions, documentation, and other account-related activities.
- Maintain confidentiality of client information and follow organizational policies and procedures.

Required Skills

Communication Skills

- Excellent verbal and written communication skills.
- Ability to communicate professionally with clients and internal stakeholders.




- Strong presentation and meeting skills.

Relationship Management

- Strong interpersonal and relationship-building skills.
- Ability to understand client expectations and maintain long-term professional relationships.
- Customer-oriented approach with strong follow-up skills.

Business & Analytical Skills

- Ability to understand client requirements and identify business opportunities.
- Good negotiation and problem-solving skills.
- Ability to analyze client feedback and account-related information.

Coordination & Execution

- Strong coordination and follow-up abilities.
- Ability to manage multiple clients and priorities simultaneously.
- Good time-management and organizational skills.

Educational Qualification

- Bachelor's degree in Business Administration, Marketing, Management, Commerce, or a related field.
- MBA/PGDM in Sales, Marketing, or Business Management will be an added advantage.

Preferred Experience

Experience in B2B client management, healthcare IT, SaaS, technology services, or other service-based industries will be an advantage.

Key Performance Areas (KPA/KRA)

- Client relationship and engagement
- Client satisfaction and retention
- Timely resolution of client queries and concerns
- Account growth and business development
- Renewal and upselling opportunities
- Quality and consistency of client communication
- Internal coordination and timely closure of commitments
- Client feedback management
- Accuracy of CRM and client documentation
- Achievement of assigned business and account-management objectives

Personal Attributes

- Professional and presentable
- Client-centric mindset
- Confident and approachable
- Proactive and responsible
- Strong ownership and accountability
- Positive attitude
- Adaptable and solution-oriented
- Ability to work effectively under deadlines
- Strong attention to detail

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Client Relationship Manager (Bhopal)
🏢 Mediquity Technology
📍 Bhopal