- Communication: Answer incoming client calls, emails, and messages. Give timely updates on project progress.
- Scheduling: Set up meetings and conferences between clients and internal teams. Send agendas and track follow-up tasks.
- Problem Solving: Listen to client concerns and share feedback or complaints with the correct internal department.
- Data and Admin: Keep CRM software (like HubSpot or Salesforce) and office documents updated with accurate client records.