Job Title : Agency Manager – Collection

Experience : 2 - 5 years

Job location : Kolkata, Ahmedabad

Core Responsibilities

- Demonstrates an understanding of the role and importance of process management.
- Able to work on modern systems for operations & collections.
- Allocate delinquent accounts to Collections Agencies and Monitor the progress/ performance and drive resolution targets.
- Notify & Follow-up with delinquent customers / accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of service, or credit contracts.
- Answer customer queries regarding their accounts.
- Arrange for debt repayment or establish repayment schedules,



based on customers' financial situations.
- Record information about financial status of customers and status of collection efforts.
- Manage operation activities with respect to Repayments and Debit authorizations.

Follow laid down processes by the Regulators and the company.

Preference and Experience

- 2 – 5 year experience in Collection Agency Management and Field Collections.
- Positive Communication Skills (English is mandatory).

Academic qualifications

- Graduate Please provide the

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