Roles & Responsibilities

- Handle customer queries and provide accurate support through chat.
- Understand customer concerns and resolve issues within the defined TAT.
- Maintain a polite, professional, and customer-friendly communication tone.
- Manage multiple chats simultaneously while maintaining accuracy and response quality.
- Follow SOPs, process guidelines, and quality standards.
- Update customer details and maintain accurate interaction records.
- Escalate complex or unresolved issues to the concerned department.
- Meet productivity, response time, quality, and customer satisfaction targets.
- Follow up with customers whenever required to ensure proper resolution.
- Maintain confidentiality of customer and company information.




- Stay updated with process changes, products, services, and company policies

Preferred Candidate
- Candidates with 6 months of experience in Chat Process / Chat Support.
- Candidates with excellent written communication and good typing speed.
- Candidates with solid customer-handling, problem-solving, and multitasking skills.
- Candidates comfortable working in a 9-hour shift between 8 AM–8 PM.
- Immediate joiners / short-notice candidates preferred.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Chat Support Executive (Turbhe)
🏢 Q GROUP
📍 Turbhe