We are actively seeking qualified candidates for the following position. The selected person will work directly with our Client that is based in US and is an industry leader in their area of operations. Our client is rated among the top 100 best places to work for.

Timezone: You will be required to work in Eastern Time Zone (EST)

Job Overview: The Change Management Analyst is responsible for supporting the day-to-day IT Change Management process and serving as the primary coordinator and facilitator for the Change Advisory Board (CAB). This role ensures that changes are properly documented, assessed, approved, scheduled, communicated, implemented, and closed in accordance with established ITSM policies and procedures.

Key Responsibilities:

- Facilitate CAB meetings, including agenda preparation, change reviews, decisions, and follow-up actions.
- Review submitted changes for completeness, quality, and compliance with Change Management requirements.
- Validate risk, impact, implementation, testing, validation, and rollback plans.
- Ensure required approvals are completed before implementation.
- Maintain the Change Calendar and identify scheduling conflicts, dependencies, blackout periods, and high-risk activity.
- Support the management of Standard, Normal, and Emergency Changes.
- Track changes throughout the lifecycle from submission through closure.
- Ensure CAB decisions, implementation results, and closure details are accurately documented in the ITSM platform.
- Monitor failed, backed out, or unsuccessful changes, and coordinate the necessary follow-up.




- Assist Change Owners and technical teams with Change Management requirements, templates, and procedures.
- Support Change Management reporting and metrics, including change success rate, emergency changes, failed changes, and change-related incidents.
- Identify process improvement opportunities and support continual improvement of Change Management and CAB activities.
- Escalate significant risks, process exceptions, or non-compliant changes to the Change Manager or appropriate IT leadership.

Deliverables:

- CAB facilitation
- Change governance
- Risk and impact assessment
- Change scheduling and coordination
- ITSM process administration
- Stakeholder management
- Reporting and metrics
- Process compliance
- Documentation
- Continuous improvement

Qualifications:

- 2+ years of experience in ITSM, Change Management, IT Operations, Service Management, or a related IT function.
- Experience with an ITSM platform such as ManageEngine ServiceDesk Plus, ServiceNow, BMC, Jira Service Management, or similar.
- Working knowledge of ITIL Change Management principles and practices.
- Experience participating in or facilitating CAB meetings preferred.
- Solid organizational, meeting facilitation, communication, and documentation skills.
- Ability to evaluate technical changes for risk, impact, dependencies, and business considerations.
- Ability to work effectively with Infrastructure, Applications, Networking, Cybersecurity, Service Desk, vendors, and business stakeholders.
- ITIL Foundation certification preferred.

📌 Change Management Analyst (Delhi)
🏢 Bizzstrong
📍 Delhi