Location: Spring House Co-Working, 5th Floor, JMD Regent Arcade, Gurugram, Haryana – 122002
Position Summary
We are looking for a Reservation Executive / Reservation Agent to handle hotel reservation enquiries, bookings, modifications and cancellations while ensuring excellent guest service and maximizing room revenue.
Key Responsibilities
- Handle reservation enquiries through telephone, email, online channels and travel partners.
- Process individual and group room reservations accurately.
- Provide guests with information regarding room types, rates, packages, availability and hotel facilities.
- Coordinate with the Front Office, Sales and Revenue teams regarding bookings and guest requirements.
- Handle booking modifications, cancellations, no-shows and special requests.
- Maintain accurate reservation records and ensure timely updates in the hotel reservation/PMS system.
- Follow up on tentative bookings and convert enquiries into confirmed reservations.
- Coordinate with travel agents, corporate clients and other business partners.
- Ensure proper communication of guest preferences, VIP bookings and special occasions to the concerned departments.
- Handle guest queries professionally and resolve reservation-related issues promptly.
- Ensure adherence to hotel reservation policies, rate structures and payment procedures.
- Assist in preparing reservation reports and maintaining daily booking information.
- Support the team in achieving occupancy and revenue targets.
Candidate Profile
- Graduate/Diploma in Hotel Management, Hospitality or a related field.
- 1–3 years of experience in hotel reservations, front office or a similar role preferred.
- Good communication and interpersonal skills.
- Strong knowledge of hotel reservation processes and PMS systems.
- Good working knowledge of MS Office and email communication.
- Customer-focused, organized and detail-oriented.
- Ability to handle multiple enquiries and work under pressure.
- Professional grooming and a positive attitude.