KEY RESPONSIBILITIES1. NEW ADMISSIONS & CENTRE GROWTH ⭐

New student admissions will be a core responsibility of the Centre Coordinator.

- Generate admissions through centre-level activities, parent referrals, student networks, sports academies, coaches and local outreach.
- Follow up on all enquiries/leads assigned to the centre.
- Understand the academic and sporting requirements of prospective students.
- Conduct initial counselling with parents and students.
- Explain PROSE EDU programs, academic pathways, eligibility, processes and benefits accurately.
- Conduct centre visits and parent interactions.
- Coordinate with the central admissions/marketing team for lead generation and campaigns.
- Maintain systematic follow-up with prospective parents until closure.
- Convert qualified enquiries into admissions.
- Ensure timely collection of required admission documents and fees.
- Maintain accurate admission and enquiry data in the CRM/system.
- Work towards achieving monthly and annual admission targets assigned to the centre.

The Centre Coordinator should continuously ask:

“Who are the next students who can benefit from PROSE EDU?”

- STUDENT RETENTION & PARENT RELATIONSHIP ⭐

Student retention is a critical responsibility of the Centre Coordinator.

- Develop strong relationships with existing students and parents.
- Regularly monitor student satisfaction and engagement.
- Identify students who are disengaged, struggling academically or considering discontinuation.
- Proactively contact parents and students to understand concerns.
- Coordinate with academic and management teams to resolve issues.
- Ensure parents receive timely updates on academic progress and important milestones.
- Follow up on fee payments, documentation and other requirements.
- Maintain regular parent engagement throughout the academic year.
- Support students and parents during transitions between academic programs/grades.
- Encourage continuation and renewal for the next academic cycle.
- Generate referrals from satisfied existing parents and students.

Retention PrincipleEvery student admitted to PROSE EDU is a relationship to be nurtured, not just an admission to be recorded.3. STUDENT COORDINATION & MENTORING

- Act as the primary point of contact for students assigned to the centre.
- Build a positive and supportive relationship with students.
- Monitor attendance, participation and academic engagement.
- Track assignments, assessments and academic milestones.
- Conduct regular student check-ins.




- Identify students requiring additional academic or mentoring support.
- Coordinate with teachers and mentors to address student requirements.
- Support students in balancing academics with sports training, competitions, travel and other commitments.
- Encourage students to take ownership of their academic journey.

4. PARENT ENGAGEMENT & COUNSELLING
- Maintain regular communication with parents.
- Conduct parent meetings and counselling sessions.
- Understand parent expectations and concerns.
- Provide timely responses to queries.
- Coordinate resolution of parent concerns.
- Build long-term trust with PROSE EDU families.
- Keep parents informed about academic milestones, examinations, events and activities.
- Encourage parents to become ambassadors for PROSE EDU through referrals.

5. ACADEMIC COORDINATION
- Coordinate with teachers and the academic team.
- Monitor class schedules and student attendance.
- Follow up on assignments, assessments, projects and practical requirements.
- Track NIOS / Board-related milestones wherever applicable.
- Coordinate examination-related requirements and documentation.
- Ensure students receive study materials and academic resources.
- Identify students falling behind and initiate appropriate follow-up.

6. CENTRE OPERATIONS
- Ensure smooth day-to-day functioning of the centre.
- Maintain a positive, disciplined and student-friendly environment.
- Coordinate classrooms, schedules, meetings and student activities.
- Maintain student records and documentation.
- Coordinate with academic, accounts, administration, logistics and marketing teams.
- Support workshops, events, celebrations and parent meetings.
- Ensure centre-level issues are reported and resolved promptly.

7. CRM, REPORTING & FOLLOW-UP The Centre Coordinator must maintain accurate and updated records of:
- New enquiries
- Lead follow-ups
- Counselling sessions
- Admissions
- Student attendance
- Parent interactions
- Fee follow-ups
- Student concerns
- Retention/renewal status
- Referrals
- Academic milestones

Regular daily / weekly / monthly reports should be submitted to the reporting manager.

KEY PERFORMANCE AREAS (KPAs)





The Centre Coordinator will be measured on both Growth and Student Success.

A. Centre Growth

- New enquiries generated
- Enquiries contacted
- Counselling sessions conducted
- Admissions converted
- Monthly/annual admission target achievement
- Referral generation

B. Student Retention
- Student retention percentage
- Renewals / continuation
- Dropout prevention
- Parent engagement
- Fee collection follow-up

C. Student Success
- Academic milestone completion
- Student attendance and engagement
- Timely intervention for at-risk students
- Student satisfaction

D. Parent Experience
- Parent communication
- Query resolution
- Parent satisfaction
- Parent referrals

E. Centre Operations
- Centre discipline
- Documentation accuracy
- Reporting
- Timely coordination with internal teams

IDEAL CANDIDATE Education

Graduate in any discipline.

Preference for candidates from

- Education
- Psychology
- Management
- Sports
- Communication
- Related fields

Experience

2–5 years of experience in:

- School coordination
- Education counselling
- Admissions
- Student relationship management
- Centre management
- Customer success
- Sports academy administration
- Educational institutions

Experience working with students aged 12–18 years will be an advantage.

REQUIRED SKILLS

- Excellent communication and counselling skills
- Strong sales and conversion ability
- Solid follow-up discipline
- Parent relationship management
- Student mentoring
- Good organisational skills
- Ability to manage multiple responsibilities
- CRM / MS Office / Google Workspace proficiency
- Problem-solving ability
- Strong reporting and documentation skills
- Ability to work independently
- Target-oriented approach

PERSONAL ATTRIBUTES The ideal Centre Coordinator should be:

Student-first – genuinely invested in learner success.

Parent-friendly – able to build trust and confidence.

Sales-oriented – comfortable taking ownership of admission targets.

Relationship-driven – focused on long-term parent and student relationships.

Proactive – identifies opportunities and problems early.

Organised – disciplined about follow-ups and documentation.

Accountable – takes ownership of centre outcomes.

Energetic & Positive – able to represent the PROSE EDU brand effectively.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

- Health insurance

Experience:
- total work: 1 year (Preferred)

Work Location: In person

📌 Centre Coordinator (Yelahanka)
🏢 PROSE EDUCATION ACADEMY
📍 Yelahanka