Job Name:- Call Center Executive (Us Process) Job Role Executive Industry :CRM/CallCentres/BPO/ITES Job Location Udaipur (Rajasthan) Experience 0 - 2 year Salary Best in the Industry Education MBA/BBM
About The Role :
Attracts potential customers by answering product and service questions; suggesting informationabout other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer&complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customerneeds. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Need to have Excellent comm.
skills in English-Verbal.Excellent Understanding about customer service.Comfortable for Rotational offs.Should be comfortable working for Night Shift as per US. A “Customer Service Representative” must have Excellent verbal, written and listening skills.
Should have good command over Grammar and Fluency in English.Should not have any MTI while conversing details of several functions to provide quality service.Good knowledge of computers.Ability to Write/type messages to ensure professional tone.
Handle queries and complaints of the products. Transaction handling Services, Problem Solving Efficiency.Numerical Ability, High level of accuracy.Energetic, friendly and approachable individuals that understand the impact of outstanding customer service.Responsible to deliver high quality and productivity results that meet the identified targets.Strong ability to multitask and take fast decisions independently. Maintains composure and patience with customers.
Customer
Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Qualification
Maintains financial accounts by processing customer adjustments.Recommends.potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.