1. Telecom Inventory & Asset Management

- Maintain and reconcile telecom inventory accuracy across all global providers
- Manage device lifecycle: kitting, shipping, tracking, lost/stolen device handling
- Update fulfillment information and manage roaming/suspensions/transfers
- Maintain proper documentation for all internal processes and inventory records

2. Order Management & Fulfillment

- Review and interpret order requests for mobile devices, plans, and accessories
- Place/track orders in global telecom vendor portals or via email
- Gather critical order information: shipping tracking numbers, device details, activation status
- Coordinate with clients, partners, and vendors to validate pricing and resolve discrepancies

3. Invoice Processing & Financial Operations

- Monitor client invoices to ensure all expected invoices are received and loaded into expense management tools
- Allocate client charges to appropriate cost centers and General Ledger (GL) codes
- Resolve invoicing/billing issues with telecom carriers
- Download CSV invoices from vendor portals and process for telco billing
- Handle invoice follow-ups: APAC approvers, unpaid invoices, missing vendor invoices

4. Data Operations & Quality Assurance

- Maintain data on SaaS platform as per platform and client requirements
- Perform regular data checks and analysis to ensure data quality
- Flag data anomalies and risks to relevant stakeholders




- Assemble and analyze large complex data sets for processing
- Perform quality checks to ensure accuracy of work completed and reported

5. Reporting & Documentation

- Create and maintain weekly and monthly operational reports
- Generate reports on demand for stakeholders
- Document new processes and custom client requests
- Maintain daily trackers in Excel and work queue management

6. Client & Vendor Coordination

- Act as main point of contact (MPOC) for US-based customers
- Participate in meetings and conference calls to facilitate communications
- Direct vendor communication, SLA monitoring, and escalation for outages/delays
- Communicate effectively with shipping carriers, vendors, and internal departments
- Maintain highest quality customer service standards

7. System Administration & Support

- Role assignment to users (system access, permissions)
- Handle employee tickets and SIM/device activation issues
- Raise application issues with Prod Support L2/L3 (escalation handling)
- Act on behalf of admin with approval for policy exceptions

8. Process Improvement

- Identify and resolve issues proactively
- Show initiative to improve processes by putting forth creative ideas
- Work with cross-functional teams to develop and enforce clear processes
- Train current and existing team members on processes

📌 Business Process Management Senior Analyst (Karnataka)
🏢 Digile
📍 Karnataka