We’re Hiring | Business Operations Intern – Customer Support & Lead Management (Hybrid)

Type: Paid Internship

Duration: 2months

Suitable for: College Students / Final-Year Students / Fresh Graduates

We are looking for a smart, responsible and proactive intern who is comfortable with communication, customer support, follow-ups and coordination.

What You Will Work On

- Handle and follow up on new student enquiries and leads.
- Update lead status, remarks and next follow-up in CRM.
- Schedule trial classes and follow up for admissions.
- Speak with parents/students through calls and WhatsApp.
- Coordinate with teachers and vendors.
- Support basic administration and documentation.
- Maintain trackers and daily work updates.
- Follow up on assigned tasks until completion.
- Support the Technology/IT team with non-technical projects, testing, data collection and coordination.
- Assist with other business projects and learn how a growing education organisation operates.

Performance KPIs Performance will be reviewed monthly based on:
- Lead Management & Follow-up – 40%
- Customer Service & Coordination – 20%
- Task Completion & Accuracy – 15%
- Proactivity & Ownership – 15%
- Communication & Work Discipline – 10%

We expect 100% CRM updating, timely follow-ups, regular work updates and proper closure of assigned responsibilities. Who Can Apply?
- College students,



final-year students or recent graduates.
- Good English communication.
- Comfortable speaking with customers over phone/WhatsApp.
- Basic Excel / Google Sheets knowledge.
- Comfortable learning CRM, AI and online tools.
- Organised, responsible and good at follow-up.
- Must have a laptop, reliable internet and suitable WFH setup.

Internship Terms
- Fixed-duration internship under a written Internship Agreement.
- Stipend and internship duration will be communicated during selection.
- Work From Home with agreed working/availability hours.
- Monthly performance review will apply.
- Confidential company/customer information must be protected.
- Company data, passwords and documents cannot be copied or shared.
- All work created during the internship must be handed over on completion.
- Either side may discontinue the internship as per the Internship Agreement.
- Internship Certificate will be issued on successful completion and proper handover.
- Internship does not guarantee permanent employment with Urban Raga.

Interested candidates can apply with their CV and a short introduction explaining why they would be suitable for this role at [email protected] Pay: ₹8,000.00 - ₹10,000.00 per month

Perks

- Flexible schedule

Work Location: Hybrid remote in Kalyan Nagar, Bengaluru, Karnataka

📌 Business Operations Intern (Kalyan Nagar)
🏢 Urban Raga
📍 Kalyan Nagar