About the Company:

Svamaan is a quick-growing financial services company with a mission to empower customers across India through technology driven lending services solutions.

Role: Business Excellence

Mode: Work From Office

Location: Mumbai

Website: www.svamaan.in

Role Overview The Business Excellence role will be responsible for driving organizational efficiency, process transformation, operational excellence, governance, and strategic initiatives across the company. The role will work closely with the CEO and functional heads to improve productivity, optimize costs, enhance customer experience, strengthen process controls, and build a culture of continuous improvement.

The incumbent will act as a change agent, leading cross-functional transformation projects, performance management initiatives, automation programs, and business process re-engineering to support the organization's growth objectives.

Key Responsibilities

Strategic Planning & CEO Office Support

- Partner with the CEO in tracking strategic business initiatives and organizational goals.
- Drive execution of key transformation and business improvement projects.
- Monitor achievement of annual business plans, strategic priorities, and organizational objectives.
- Prepare management dashboards, performance reviews, and executive presentations for leadership discussions.
- Conduct business reviews and identify opportunities for growth, efficiency, and process improvement.

Business Process Excellence

- Evaluate and redesign existing business processes to improve productivity, quality, and customer experience.
- Standardize operating procedures across departments and locations.
- Establish process governance frameworks and operational controls.




- Identify bottlenecks and implement corrective actions to improve operational efficiency.
- Drive continuous improvement initiatives across business functions.

Organizational Productivity & Performance

- Develop productivity measurement frameworks across departments.
- Design and monitor business KPIs and performance scorecards.
- Analyze resource utilization and recommend optimization opportunities.
- Track functional performance against targets and identify improvement areas.
- Facilitate periodic performance review meetings with leadership teams.

Transformation & Change Management

- Lead enterprise-wide transformation initiatives and change management programs.
- Support implementation of automation, digitization, and technology-driven improvements.
- Drive process simplification and reduction of operational redundancies.
- Ensure adoption of new processes, systems, and controls across the organization.
- Promote a culture of innovation and continuous improvement.

Quality & Governance

- Establish quality assurance and process compliance mechanisms.
- Develop process audit frameworks and monitor adherence.
- Ensure timely closure of audit observations and improvement actions.
- Strengthen internal controls and governance standards.
- Collaborate with Risk, Compliance, Operations,



and Business functions to enhance process effectiveness.

Data Analytics & MIS

- Develop business dashboards and management information systems.
- Analyze business data, productivity metrics, and operational trends.
- Provide actionable insights for management decision-making.
- Identify opportunities for cost reduction, process automation, and revenue enhancement.
- Drive data-driven performance management practices.

Cross-Functional Collaboration

- Work closely with Business, Operations, Credit, Collections, HR, Finance, IT, and Compliance teams.
- Lead cross-functional projects aimed at improving organizational effectiveness.
- Align departmental objectives with overall business strategy.
- Facilitate communication and coordination between functions.

Customer Experience Excellence

- Identify opportunities to improve customer journeys and service delivery.
- Measure customer satisfaction and service quality indicators.
- Recommend process enhancements to improve turnaround time and customer experience.
- Drive initiatives focused on customer-centricity and service excellence.

Educational Qualifications

- MBA in Operations, Strategy, Finance, Business Analytics, or General Management

Experience

- 6 to 10 years of experience in Business Excellence, Strategy, Operations Excellence, Transformation, Consulting, or Process Improvement.
- Experience working directly with senior leadership or CEO office preferred.
- Strong exposure to cross-functional business management and organizational transformation initiatives.
- Experience in BFSI, Housing Finance, NBFC, Banking, or Financial Services will be preferred.

📌 Business Excellence Lead (Mumbai)
🏢 Svamaan
📍 Mumbai