:

Gather and document business and system requirements.

- Prepare BRDs, functional specifications, user stories, process flows, and acceptance criteria.
- Work with business teams, data scientists, and engineering teams.
- Support AI-enabled solutions for fraud detection, risk, and banking operations.
- Manage chargeback and dispute processes, including investigation, representment, evidence submission, reconciliation, and settlement.
- Conduct workshops, solution walkthroughs, and user acceptance testing.
- Track AI model and business performance.
- Ensure compliance with banking, payments, and regulatory requirements.
- Mentor junior analysts and follow best practices.

Duties:

5+ years of experience as a Business Analyst in banking or financial services.




- Hands-on experience in chargebacks, disputes, fraud, or payment operations.
- Valuable understanding of AI/ML concepts and business use cases.
- Knowledge of retail banking, corporate banking, fraud management, investment banking, and wealth management.
- Strong requirement-gathering and documentation skills.
- Excellent communication and stakeholder-management abilities.
- Experience with JIRA, Confluence, Visio, and MS Office.
- Understanding of banking and regulatory compliance requirements.

📌 Business Analyst (Gurugram)
🏢 Qhive
📍 Gurugram